Job details
- Location: 7000 Emerald Dr suite 910, Sherwood Park, AB, T8H 0P5
- Salary: $36.00 Per Hour
- Vacancies: 1 Vacancy
- Terms of employment: Permanent employment, Full time – 33 hours per week
- Start date: As soon as possible
- Employment conditions: Day, Evening, Morning, Shift, Weekend
- Verified Source: Job Bank # 3330741
Job requirements
- Languages: English
- Education: College, CEGEP or other non-university certificate or diploma from a program of 1 year to 2 years
- Experience: 7 months to less than 1 year
- On site: Work must be completed at the physical location. There is no option to work remotely.
- Work setting: Help desk, Telecommunications industry
Responsibilities
Tasks
- Respond to users experiencing difficulties with computer
- Consult user guides, technical manuals and other documents to research and implement solutions
- Provide advice and training to users in response to identified difficulties
- Collect, organize and maintain a problems and solutions log for use by other technical support analysts
- Participate in the redesign of applications and other software
- Supervise other technical support workers in this group
- Provide business systems, network and Internet support to users in response to identified difficulties
- Set up equipment for employee use, performing or ensuring proper installation of cables, operating systems, or appropriate software
Supervision
- 1-2 people
Experience and specialization
Computer and technology knowledge
- Android
- MAC
- Linux
- Unix
- Device drivers
- Networking software
- Networking hardware
- Intranet
- Internet
- Desktop applications
- Security software
- MS Windows
- Spreadsheet
- Wireless networks
Additional information
Security and safety
- Bondable
- Basic Security Clearance
- Transportation/travel information: Public transportation is available
Work conditions and physical capabilities
- Fast-paced environment
- Tight deadlines
- Repetitive tasks
- Attention to detail
- Ability to distinguish between colours
- Sitting
- Bending, crouching, kneeling
Personal suitability
- Accurate
- Client focus
- Efficient interpersonal skills
- Excellent oral communication
- Excellent written communication
- Initiative
- Judgement
- Organized
- Team player
- Ability to multitask
- Honesty
Employment groups
This employer promotes equal employment opportunities for all job applicants, including those self-identifying as a member of these groups:
- Support for persons with disabilities
- Support for newcomers and refugees
- Support for youths
- Support for Veterans
- Support for Indigenous people
- Supports for visible minorities
Who can apply for this job?
You can apply if you are:
- a Canadian citizen
- a permanent resident of Canada
- a temporary resident of Canada with a valid work permit
Do not apply if you are not authorized to work in Canada. The employer will not respond to your application.
How to apply
- By email: hr@weknowwireless.ca