Operations Manager – Restaurant Chain (Area Manager)

Company Name: Tim Hortons

Job Title: Operations Manager – Restaurant Chain (Area Manager)

Number of Vacancies: 1

Terms of Employment: Permanent, Full Time, Part Time

Salary: $36.60 Hourly for 30-35 Hours per week (Overtime available)

Benefits: Free meals, 50% on shift discounts, 20% off shift discounts, Years of service bonus payable at $50 per year for each year employed, RRSP matching program.  We also offer extended health/dental/vision/life (Group Benefits) after 6 months of full-time service.

Anticipated Start Date (at the latest in 3 months): As soon as possible

Skill Requirements:

Education, Experience & Qualifications:
Completion of high school is required
Several years (minimum 2 years) of experience in food service sector  

Languages:
English

Work Conditions and Physical Capabilities:
Fast-paced environment, Work under pressure, tight deadlines, Repetitive tasks


Job Duties:

While working as an Operations Manager – Restaurant Chain (Area Manager), you will oversee specific districts to ensure goals are executed properly. This role involves helping restaurants understand the operational aspects of the business, providing direction and monitoring progress. You will aide in franchisee growth and achievement.

·         Assess the day-to-day functioning, pinpointing areas for operational enhancement and ensuring optimal service delivery.

·         Review and modify processes and pricing strategies in alignment with financial goals, ensuring profitability without compromising quality.

·         Monitor employee performance, providing guidance and feedback to ensure high productivity and consistent service standards.

·         Assess and decide on the types of services to be offered and ensure that operational procedures are followed consistently to meet customer expectations.

·         Lead performance evaluations, offering constructive feedback and implementing development plans to enhance performance.

·         Collaborate with the marketing team to implement strategies that drive customer engagement and boost sales through targeted campaigns.

·         Ensure that all food safety, sanitation, and operational health regulations are strictly adhered to, safeguarding both customers and employees.

·         Provide leadership and direction, ensuring that staff are trained and motivated to deliver outstanding service at all times.

·         Manage customer feedback and resolve complaints, ensuring that all concerns are addressed to maintain a positive customer experience.

·         Support the delivery of high-quality service, ensuring that each guest has a memorable experience and the restaurant maintains its reputation for excellence.

Skills:
Must have good concentration and conceptual skills.
Detail-oriented, methodical, and trustworthy.
Must have the ability to meet deadlines and comply with specific standards.
Must be skilled at communicating with co-workers.

Employer: Tim Hortons

Company Address and Work Location:
Tim Hortons located at following locations:
3690 Johnston Rd. Port Alberni, BC V9Y 5N7
4550 Johnston Rd. Port Alberni, BC V9Y 8J2
4305 Redford St. Port Alberni, BC V9Y 3R2

How to Apply

By Email: newjobsattims@hotmail.com