Food Service Supervisor (NOC 62020)
Fairmont Hot Springs Resort , 5225 Fairmont Resort Road, Fairmont Hot Springs, BC, V0B1L1
Who We Are - Fairmont Hot Springs Resort, home to Canada’s largest natural mineral hot springs, is a year-round destination nestled in the heart of the British Columbia Rocky Mountains and the stunning Columbia Valley.
Guests and day visitors can enjoy everything one of Canada’s most all-encompassing experiences has to offer including the legendary natural mineral hot springs pools, 45 holes of golf across 3 courses, a stunning RV resort and a campground, the Natural Springs Spa, our family-friendly ski area, and a variety of outdoor experiences and activities.
Our full-service destination resort promises to create memories and to connect people through the wonder of nature.
Who you are - You are an organized and detail-oriented leader in the food and beverage sector, and are committed to delivering excellent customer service, while supporting your team to find solutions, to embrace growth, and to operate as a cohesive and effective team. You enjoy a fast-paced business environment and love variety in your day, assisting in all aspects of the food and beverage operations.
You will embrace our Vision and Brand Promise to deliver the best Rocky Mountain experiences and memories for our guests.
Position Summary: You will report to and assist the Front of House Manager with the day-to-day operational needs of our various food and beverage outlets situated in multiple locations across the resort. Your experience in food and beverage will ensure you can drive solutions and quickly adapt to changing priorities while reinforcing Fairmont Hot Springs Resort’s brand and culture.
Your passion for all things food and beverage will lead you to provide the highest quality of service and hospitality.
· Salary: $24.00 to $26.29 hourly (To be negotiated) (based on service and experience)
· 3 vacancies
· Terms of employment: Permanent employment, Full time 30 - 40 hours / week
· Start date: As soon as possible
· Benefits: Employees are entitled for a Fairmont Hot Springs Employee Identification Resort Sports Pass (“Sports Pass”) which includes annual golf, swim, and ski memberships for use while employed by the Company. Sport Pass entitles employees to various discounts and perks throughout the Resort and out in the community. Subsidized staff housing can also be provided for a fee. Group Insurance benefits is available for this position and premiums will be paid by the company with the exception of the Long-Term Disability premium which is paid by the employee.
· Employment conditions: must be available to work in any shift including Morning, Day, Evening, Weekend and Holidays
Job requirements
Languages: English
Education: Secondary (high) school graduation certificate or equivalent experience
Experience: 1 to less than 2 years’ proven experience working in a dedicated food and beverage environment including leadership experience.
Credentials: Safe Food Handling certificate (can be obtained and provide within 3 weeks of commencing employment
Work Conditions and Physical Capabilities: Fast-paced environment, Work under pressure, Tight deadlines, Combination of sitting, standing, walking, Standing for extended periods. Ability to lift, push or pull up to 50lbs as well as be physically fit enough to regularly complete physical inspections of all.
Personal Suitability: Team player, Effective interpersonal skills, Flexibility, Client focus. Excellent organizational skills. Excellent communication skills. Professional demeanour and appearance. Approachable and open-minded with a continuous improvement and solutions focus.
Job duties and Responsibilities:
The key responsibilities of the Front of House Lead Supervisor include but are not limited to:
· As directed by the Front of House Manager and the Director of Guest Services , contribute to the strategic and operational leadership across all food and beverage outlets throughout the resort.
· Assist with the management of the day-to-day operations of all food and beverage outlets across the resort. Must be able to work in office-based, and be actively presence on the floor to lead your team to deliver excellent service.
· Embrace and embed the operational goals for all food and beverage outlets across the resort, both from an individual and collective perspective. Ensure each outlet retains a unique identity and flavour, while delivering a cohesive dining experience and service level across all outlets.
· Assist the Front of House Manager with the monitoring of and reporting against the food and beverage operational goals and budget.
· Provide support for all aspects of our banquets, catering, and special events offerings, ensuring the front of house team works in collaboration with relevant other departments to meet the needs of our guests and clients. Participate in and contribute to all pre-event planning meetings, ensuring that the BEO is accurate, detailed, and communicated in a timely manner. Oversee all set-up and pack-down of resort-based banquets and special events.
· Contribute to the accurate and detailed costing for all banquets, catering, and special events.
· Participate in regular inventory and stock control for all food and beverage outlets, including regular reconciliation, and early identification of any associated issues or concerns with stock control.
· Assist the Front of House Manager with the development of a defined and detailed Recruitment Strategy, including participating in the recruitment and orientation of new Supervisors and Services as required.
· Provide direct leadership to all Food and Beverage Service staff, including but not limited to training, coaching, regular one-to-ones, action and goal planning, etc. Support other Supervisors to deliver the same to allocated Servers.
· Manage the accurate, timely, and cost-efficient scheduling of staff for all food and beverage outlets across the resort. Assist the Front of House Manager with monitoring the labour budget against opening hours, demand, etc.
· Train and lead all Supervisors and Servers in all aspects of front of house operations to ensure service standards are communicated, understood, and adhered to.
· Assist with the development and implementation of Standard Operating Practices for all aspects of the food and beverage outlets’ operation.
· Understand food and beverage products and services, assist with the development of new prospects for opportunity, and understand guest needs clearly.
· Assist the Front of House Manager with the ongoing review of current practices and processes, identifying potential barriers or areas of conflict, and contributing ideas to improve current business methods, quality of products and guest service.
· Promote health and safety awareness throughout all food and beverage outlets, including participating in general and role-specific orientation of new staff. Contribute to the delivery of ongoing regular and relevant health and safety training across all aspects of the food and beverage operation.
· Co-operate and accept other assignments from the Front of House Manager as and when required.
How to apply
(Please mention the position you are applying)
By email: hr@fhsr.com
By mail : 5225 Fairmont Resort Road, Fairmont Hot Springs, BCV0B 1L1
What you must include in your application: Cover letter