Front Desk Supervisor
Employer: 1251539 B.C. Ltd. dba The Tide's Inn
Location: 411 West Island Highway, Parksville, BC V9P 1A1
Position Details
Position: Front Desk Supervisor
Number of Vacancies: 1
Employment Type: Permanent, Full-Time
Wage: 27.00 hourly
Hours: 40 hours per week
Schedule: Morning, Day, Evening, Shift, Weekend
Start Date: As soon as possible
Benefits: 4% Vacation Pay, Health Care Plan
Key Responsibilities
§ Greet and assist guests during check-in, check-out, and throughout their stay.
§ Supervise front desk staff and ensure consistently high-quality customer service.
§ Review daily arrivals, departures, and special requests; assist in handling VIP or high-priority guests.
§ Coordinate activities with housekeeping, maintenance, management, and other departments.
§ Conduct performance evaluations and provide coaching, feedback, and corrective actions as needed.
§ Monitor reservations, room assignments, billing accuracy, and address overbooking or discrepancies.
§ Ensure compliance with hotel policies, procedures, and safety standards.
§ Assist in managing inventory and ordering of front desk supplies.
§ Resolve guest complaints, conflicts, and operational issues promptly and professionally.
§ Assist clients/guests with special needs
§ Hire and train staff in job duties, safety procedures and company policies
§ Establish work schedules and procedures
§ Co-ordinate activities with other work units or departments
§ Resolve work problems, provide technical advice and recommend measures to improve productivity
§ Prepare and submit reports
§ Perform same duties as workers supervised
Qualifications & Experience
§ Secondary school graduation certificate.
§ 1 year to less than 2 years of related experience.
§ Strong English communication skills.
Work Conditions
§ Fast-paced environment.
§ Ability to work under pressure.
§ Attention to detail.
§ Standing for extended periods.
§ Ability to multitask effectively.
Personal Attributes
§ Client focus
§ Initiative
§ Judgement
§ Organized
§ Team player
§ Dependability
§ Reliability
§ Conflict resolution
§ Excellent communication skills
§ Leadership
How to Apply
Please submit your resume by infotidesinn@gmail.com Only qualified candidates will be contacted for an interview.