Supervisors, general office and administrative support workers

Job Duties

·         Coordinate daily work assignments and priorities for Building Coordinators and support staff under management direction.

·         Monitor completion of assigned work and report concerns or issues to the direct manager.

·         Maintain and communicate staff scheduling information, including shift changes, vacation requests, sick calls, and leaves of absence. Provides day-to-day supervision and coordination of assigned staff while referring significant employee, operational, policy, and performance matters to management for direction and decision-making.

·         Review shift reports and operational documentation and follow up on missing or incomplete information.

·         Provide staff with clarification regarding established procedures, assigned duties, and work expectations.

·         Assist Building Coordinators with staff assignments, delegation, and regular staff meetings.

·         Track staff training requirements and provide updates to management and Human Resources.

·         Assist management and Human Resources by gathering information and documentation for employee performance reviews.

·         Communicate relevant staff and operational information to management or Human Resources as required.

·         Follow established organizational policies and procedures and communicate applicable requirements to staff.

·         Report workplace health and safety concerns to management or the appropriate department.

·         Assist with routine resident concerns and refer matters requiring additional direction to management.

·         Maintain staff schedules, records, reports, and other operational documentation.

·         Gather information regarding routine staffing or operational issues and refer matters requiring management direction to the direct manager.

·         Participate in staff and operational meetings as directed by management.

·         Perform other related administrative and coordination duties as assigned

Education and Experience

·         Completion of secondary school is required.

·         Completion of college courses related to office administration, business administration, supervision, or a related area is preferred.

·         An equivalent combination of education, training, and relevant work experience may be considered.

·         2–5 years of experience in an administrative, operational, support, or related occupation.

Abilities

·         Ability to supervise, coordinate, assign, and review the work of staff within established procedures and management direction.

·         Ability to monitor work activities and identify issues requiring follow-up or escalation.

·         Ability to gather, organize, and communicate accurate information to management and Human Resources.

·         Ability to follow and apply established organizational policies, procedures, and work processes.

·         Ability to recognize when an issue requires management involvement and escalate the matter appropriately.

·         Ability to organize and prioritize multiple tasks and deadlines.

·         Ability to communicate effectively both orally and in writing.

·         Ability to maintain accurate administrative, staffing, and operational records.

·         Ability to use computerized systems and administrative tools to enter, retrieve, organize, and manage information.

·         Ability to provide day-to-day direction and clarification to staff within established procedures.

·         Ability to maintain confidentiality when handling employee, resident, and organizational information.

·         Ability to work cooperatively with staff, Building Coordinators, management, Human Resources, and other departments.

·         Ability to exercise sound judgment within established policies and delegated responsibilities.

Skills:

First Aid, Narcan Training