Hotel Front office Manager (NOC 60031)
Job details
Location: Days Inn by Wyndham, 10101 96 Street, High Level, Alberta. T0H1Z0
· Salary: 60,525 annually
· Terms of employment: Permanent employment, Full-time, 30 hours per week
· Starts as soon as possible
· Benefits: Employee rooms rate discounts, subject to availability. Friends and family rates. If needed, staff accommodation can be provided at a lease or rental agreement. Company will provide 50% contribution Blue cross medical benefits after 3 months of employment.
· Must be flexible to work as per business requirements including Early morning, Evening, Morning, Night, Day, Weekend and holidays.
· 1 vacancy
Languages: English
Education: A University degree or College diploma in hotel management or other related discipline. Several years of experience within the accommodation industry shall substitute for this formal education requirement.
Experience: 3 years to less than 5 years of experience within the accommodation and service industry with some supervisory and management experience.
On site: Work must be completed at the physical location. There is no option to work remotely.
Responsibilities and Tasks
· Ensure the guests are always given the utmost attention and priority.
· Maintain an active presence during busy periods such as chek-in and checkout.
· Support in subdepartments during high volume periods by completing check-ins or check-outs, moving vehicles, or taking reservations.
· Regularly spend time with the team to ensure tasks are being properly completed ad up to standards.
· Ensure clear and consistent communication/collaboration between the Front Office and other departments.
· Ensure that all Front Office staff are dressed appropriately at all times.
· Ensure that all Front Office areas are clean and tidy at all times.
· Ensure maximum security of all items left in safety deposit boxes.
· Establish daily operational policies by creating, updating, and implementing standard operating procedures to ensure smooth front desk operations and consistent service delivery.
· Manage talent acquisition by overseeing the recruitment, interviewing, and hiring processes to maintain optimal staffing levels at the front desk.
· Supervise and lead personnel by directing, monitoring, and evaluating the performance of front desk agents, night auditors, and guest services staff.
· Coordinate vendor relationships by negotiating contracts and agreements with suppliers to secure quality materials, room amenities, and operational supplies at competitive rates.
· Secure facility and event bookings by negotiating rates, terms, and service agreements with corporate clients, tour groups, and guests for the utilization of hotel rooms and facilities.
· Prepare annual front office budgets, track daily revenues, control labor costs, and monitor departmental expenses against financial targets.
· Resolving guest escalations by addressing and efficiently resolving complex customer complaints or service issues to maintain high satisfaction ratings and online reviews.
· Develop and execute strategic business and marketing plans to maximize room occupancy, optimize average daily rates (ADR), and increase overall revenue.
· Other duties as per business needs.
Work conditions and physical capabilities: Fast-paced environment, Work under pressure, Tight deadlines, Attention to detail, Combination of sitting, standing, walking, Large workload
Personal suitability: Client focus, Efficient interpersonal skills, Excellent oral communication, Excellent written communication, Flexibility, Initiative, Team player
How to apply
By mail: 10101 96 St High Level, ABT0H 1Z0
By email: hr@lightstreet.ca
What you must include in your application: Cover letter