Front Desk Agent

836023 Yukon Inc. (Lucky Dragon) operates a motel and restaurant in Haines Junction, Yukon, serving travelers, tourists and local customers. We are looking for a dependable and service-oriented Motel Front Desk Agent to assist with daily guest services and reception operations. The job details are as follows -

Job Title: Front Desk Agent (NOC 64314)
Employment Type: Full-time, permanent, year-round
Number of Vacancies: 1
Business Address: 225 Alaska Highway, Haines Junction, Yukon Y0B 1L0
Work Location: 225 Alaska Highway, Haines Junction, Yukon Y0B 1L0
Wage: $21.50 per hour. Overtime $32.25 per hour for work exceeding 8 hours/day or 40 hours/week in accordance with the Yukon Employment Standards Act.
Working Hours: 8 hours per day; 40 hours per week
Work Schedule: Various shifts, including evenings, weekends and statutory holidays, as required
Language: English
Benefits: 4% vacation pay and two weeks of annual vacation time in accordance with the Yukon Employment Standards Act. Discounted employee room and board and applicable transportation assistance.

Main Duties and Responsibilities -
Welcome arriving guests, confirm their reservation details and assist with check-in and check-out procedures.
Monitor room availability and keep reservation records accurate and up to date.
Respond to telephone calls, emails and inquiries about accommodation, room rates and motel facilities.
Assist guests with reservation changes, extended stays and departure arrangements.
Receive accommodation payments, issue receipts and maintain accurate transaction records.
Coordinate with housekeeping staff regarding room readiness, guest arrivals and special requests.
Provide guests with practical information about nearby services, transportation and local attractions.
Respond professionally to routine guest concerns and refer more complicated matters to management.
Maintain organized guest records and keep the reception area clean and welcoming.
Assist with other related front desk duties during assigned shifts.

Employment Requirements -
Secondary school education
Previous experience in a motel, hotel, front desk or customer service position is an asset.
Ability to communicate clearly and courteously in English.
Basic computer skills and willingness to learn reservation and payment procedures.
Good organizational skills and attention to detail.
Ability to work independently and handle several tasks during busy periods.
Reliable, punctual and professional in dealing with guests and coworkers.
Availability to work flexible shifts, including weekends and holidays.

How to Apply:
Interested applicants should email their resume via Email to: kwong@northwestel.net
Please indicate “Motel Front Desk Agent” in the subject line.

We welcome applications from qualified candidates, including Canadian citizens, permanent residents and other individuals legally authorized to work in Canada.

Only applicants selected for an interview will be contacted. Please apply by email and no walk-in applications please.