Job details
· Location: 13750 50 St NW suite 14 Edmonton, AB T5A 5J6
· Salary: $18.00 to 27.00 hourly (To be negotiated) / 30 to 40 hours per week
· Terms of employment: Permanent employment, Full time, Day, Weekend
· Start date: As soon as possible
· Benefits: Financial benefits, other benefits
· Vacancies: 1 vacancy
Languages
English
Education
College, CEGEP or other non-university certificate or diploma from a program of 3 months to less than 1 year
Experience
1 year to less than 2 years
Work setting
Computer hardware or software retailer/wholesaler
Relocation costs covered by employer
Willing to relocate
Tasks
Communicate electronically and in person with computer users experiencing difficulties to determine and document problems experienced.
Consult user guides, technical manuals and other documents to research and implement solutions.
Provide advice and training to users in response to identified difficulties.
Collect, organize, and maintain a problems and solutions log for use by other technical support analysts.
Supervise other technical support workers in this group.
Provide business systems, network, and Internet support to users in response to identified difficulties.
Set up equipment for employee use, performing or ensuring proper installation of cables, operating systems, or appropriate software.
Supervision
1 to 2 people
Credentials
Certificates, licenses, memberships, and courses
Associate Computing Professional (ACP)
Cisco certified network associate
Microsoft certified professional (MCP)
A+ Certification
Computer and technology knowledge
Android
Security software Word processing software
.NET
MS Windows
TCP/IP
Security and safety
Bondable
Criminal record check
Transportation/travel information
Travel expenses paid by employer
Public transportation is available
Work conditions and physical capabilities
Fast-paced environment
Work under pressure
Tight deadlines
Repetitive tasks
Manual dexterity
Attention to detail
Sitting
Combination of sitting, standing, walking
Standing for extended periods
Bending, crouching, kneeling
Personal suitability
Accurate
Client focus
Efficient interpersonal skills
Excellent oral communication
Excellent written communication
Initiative
Judgement
Organized
Team player
Benefits
Financial benefits
Gasoline paid
Other benefits
Transportation provided by employer
Parking available
Who can apply to this job?
Only apply to this job if:
· You are a Canadian citizen, a permanent or a temporary resident of Canada.
· You have a valid Canadian work permit.
· If you are not authorized to work in Canada, do not apply. The employer will not respond to your application.
How to apply
By email
info@techise.ca
Screening questions
Please answer the following questions when applying:
· Are you available for the advertised start date?
· Are you currently legally able to work in Canada?
· Are you willing to relocate for this position?
· Do you currently reside in proximity to the advertised location?
· Do you have previous experience in this field of employment?
· What is the highest level of study you have completed?