Job Details:
Job Title: User support technician
Company Operating Name: Titan Solutions Group Inc.
Location of Work: 135 Southland Drive SE, Suite 100 Calgary, AB T2J 5X5
Position: 1 vacancy
Employment Conditions: Permanent, Full time, Day, Flexible Hours, On Call
Salary: $ 35.40 hourly / 30 to 40 hours per Week
Job Requirements:
Languages: English
Education: College/CEGEP
Experience: 1 year to less than 2 years
On site: Work must be completed at the physical location. There is no option to work remotely.
Work setting
- Help desk
- Consulting firm
- Private company, corporation or industry
- Information technology (IT) infrastructure
- Information technology (IT) service provider
- Website developer
- On-site customer service
- Information technology (IT) consulting
Responsibilities
Tasks
- Give access to computer networks
- Report on the performance of computer systems and networks
- Respond to users experiencing difficulties with computer
- Consult user guides, technical manuals and other documents to research and implement solutions
- Provide advice and training to users in response to identified difficulties
- Collect, organize and maintain a problems and solutions log for use by other technical support analysts
- Participate in the redesign of applications and other software
- Provide business systems, network and Internet support to users in response to identified difficulties
- Set up equipment for employee use, performing or ensuring proper installation of cables, operating systems, or appropriate software
- Perform Web-server backup and recovery operations
- Provide customer service
- Manage incidents
- Schedule work
- Schedule and co-ordinate work on sites
- Schedule and confirm appointments
- Install software and hardware and configure operating system software in preparation for testing
- Coordinate IT projects, including the design and deployment of new IT systems and services
- Evaluate and install computer hardware, networking software and operating system software
- Professionalism in customer service
- Install software
Experience and specialization
Computer and technology knowledge
- Android
- Jira
- Magento
- iOS
- MAC
- Device drivers
- Networking software
- Networking hardware
- Networking security
- Extranet
- Intranet
- Internet
- Servers
- Desktop applications
- File management software
- Security software
- Multimedia software
- Word processing software
- Presentation software
- Image editing software
- Programming software
- HTML editing software
- Website creation and management software
- Web service design
- Database software
- Programming languages
- Software development
- Computer-aided design (CAD)
- Mac OS
- JavaScript
- MS Office
- MS Windows
- SQL
- Spreadsheet
- TCP/IP
- Wireless networks
- XML
- PHP
- WordPress
- Flash
- Adobe Photoshop
- JQuery
- Adobe XD
- Adobe Illustrator
- HTML
- CSS
Area of work experience
- Information technology (IT) service delivery
Area of specialization
- Technical support
Additional information
Security and safety
- Bondable
- Criminal record check
Transportation/travel information
- Valid driver's licence
Work conditions and physical capabilities
- Fast-paced environment
- Work under pressure
- Tight deadlines
- Manual dexterity
- Attention to detail
- Sitting
- Combination of sitting, standing, walking
- Bending, crouching, kneeling
Personal suitability
- Accurate
- Client focus
- Efficient interpersonal skills
- Excellent oral communication
- Excellent written communication
- Initiative
- Judgement
- Organized
- Team player
- Ability to multitask
- Time management
- Honesty
Benefits:
You will receive 10 number of business days per year for vacation. The numeration will be 4% percentage of gross salary.
Health benefits
- Dental plan
- Health care plan
- Vision care benefits
Financial benefits
- Bonus
- Commission
- Group insurance benefits
Employment groups
This employer promotes equal employment opportunities for all job applicants, including those self-identifying as a member of these groups:
· Support for Indigenous people
· Support for mature workers
· Supports for visible minorities
Who can apply for this job?
You can apply if you are:
- a Canadian citizen
- a permanent resident of Canada
- a temporary resident of Canada with a valid work permit
How to apply
By email
This job posting includes screening questions. Please answer the following questions when applying:
- Are you available for shift or on-call work?
- Are you available for the advertised start date?
- Are you currently legally able to work in Canada?
- Are you willing to relocate for this position?
- Do you have previous experience in this field of employment?
- Do you have the above-indicated required certifications?